More and more businesses are making use of cloud services as a way of future proofing their IT requirements ? with software hosted away from a business?s office and existing server rooms, cloud computing is able to deliver consistent updates and the option to scale up and down services depending on needs. Telephone systems can benefit from this flexibility through the use of Voice Over Internet Protocol (VoIP) services, which can include storing contact information online, and provides multiple opportunities to improve an existing telephone system.
Cost Savings
Primarily, VoIP and cloud services offer cost savings for businesses; rather than having a fixed land line contract, cloud services can be tailored in terms of price to the needs of your business. You can rely on a set number of calls, and extra services like instant messaging, without having to put a lot of investment upfront in terms of physical connections.
Scalability
One of the key benefits of using any cloud based service is the ability to scale up and down the amount of software and off site server hosting that you use; entry-level VoIP packages can consequently be ideal for smaller businesses, while a company that wants to add in more features can do so without having to overhaul their telephone system.
Backups
Cloud storage for contact numbers and conversation logs enables you to make calls without having to worry about losing data in a crash; this can be particularly useful if your main office experiences problems with its internal servers, and doesn?t have an online backup to fall back on.
Accessibility
Cloud call systems and VoIP clients are designed to be as accessible as possible for managers and employees; in most cases, they?re integrated and tailored into your existing web services, and can be personalised to different departments.
Eco Benefits
Using VoIP and cloud services can be viewed as an investment in green technology ? cloud servers reduce the amount of energy that you generate by having server rooms in your office building, and can also produce electricity bill savings.
Small Business Advantages
Again, the ability to scale a cloud VoIP service up and down has many advantages for small businesses; any new company that needs to have an integrated telephone system for different employees to use can do so without having to put in a lot of upfront investment in connections.
Easy Set Ups and Tech Support
New software can be downloaded and used to enhance VoIP clients through the cloud; updates can then be regularly added, while tech support can be provided on a 24/7 basis to deal with any system problems.
Cheaper International Calls
It can be possible to reduce the burden of international calls on a business by using cloud based VoIP services to reduce rates and enable more video conference calls and alternative communication channels.
Collaboration
Costs can be further reduced for a business that uses cloud based telephone systems by making internal phone communications free within the same client.
Remote Access
The ability by employees to log into a cloud telephone service remotely, and still get hold of logs and contact information means that communications can be maintained, even when staff are travelling or working from home.
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